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Job Summary:
A leading financial institution is hiring Client Services Representative across multiple locations, including Chandler, AZ; Tampa, FL; and Jacksonville, FL. In this role, you will provide exceptional customer service in an inbound call center environment, handling client inquiries, account maintenance, and issue resolution while maintaining high levels of professionalism and empathy.
If you have strong communication skills, problem-solving abilities, and experience in customer service, this is an excellent opportunity to build your career in the financial industry.
Key Job Details:
- Job Title: Client Services Representative – 1st Shift
- Locations: Multiple locations, including Chandler, AZ; Tampa, FL; and Jacksonville, FL
- Employment Type: Full Time
- Job Category: Banking / Customer Service
- Shift: 1st Shift (United States of America)
- Total Work Hours Per Week: 40
- Travel Required: No
Key Responsibilities
- Handle inbound customer interactions from clients, branch offices, and banking centers.
- Navigate multiple applications and tools to provide accurate and complete information.
- Manage complex and escalated account inquiries with professionalism and efficiency.
- Authenticate clients and ensure strict adherence to bank policies and security protocols.
- Guide clients toward self-service and online banking solutions for convenience.
Required Qualifications
- High School Diploma / GED / Secondary School or equivalent.
- Strong communication skills with an ability to handle sensitive financial data.
- Ability to multitask and navigate multiple systems efficiently.
- Excellent problem-solving and critical-thinking skills.
- Comfortable working in a fast-paced, high-volume environment.
Desired Qualifications
- Experience in a call center or financial services/banking environment.
- Previous experience in a customer service role handling complex queries.
- Familiarity with account management, risk management, and CRM tools.
Why Join This Opportunity?
- Career Growth – Build a future with a globally recognized financial institution.
- Competitive Pay & Benefits – Receive comprehensive health, wellness, and financial security benefits.
- Work-Life Balance – Structured shifts, PTO, and career development opportunities.
- Training & Development – Continuous learning and skill-building support.
- Diversity & Inclusion – Be part of a workplace that values diverse perspectives.
Apply Now
If you are ready to take your customer service career to the next level, apply now for the Client Services Representative – 1st Shift role in Chandler, AZ; Tampa, FL; and Jacksonville, FL with a leading financial institution.
FAQ: Client Services Representative
Is this job remote, hybrid, or onsite?
This is an onsite position, requiring employees to work from the office.
Is this a full-time or contract position?
This is a full-time position.
Is prior banking experience required for this role?
While prior banking experience is preferred, candidates with strong customer While prior banking experience is beneficial, it is not mandatory. Candidates with strong customer service backgrounds are encouraged to apply.
What are the working hours for this role?
This position follows a first-shift schedule with 40 hours per week.
Are there opportunities for career growth in this role?
Yes, this position offers growth opportunities within the company, including career advancement and skill development.
What are the key skills required for this role?
Strong communication, problem-solving, attention to detail, and customer service skills are essential for this position.
Is there any training provided for this role?
Yes, comprehensive training is provided to ensure you are well-equipped to handle client inquiries and provide excellent customer service.
What qualities make someone successful in this role?
Excellent communication, active listening, problem-solving abilities, and a customer-focused mindset are key to excelling in this position.
Disclaimer: This job post is for a role with a leading financial institution. I may earn a referral commission for certain positions, but not all. Apply through the official careers page. Check out our full disclaimer.
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