Job Summary:
Bank of America is hiring a Client Services Representative to join its team in Chandler, AZ; Tampa, FL; and Jacksonville, FL. In this role, you will provide exceptional customer service in an inbound call center environment, handling client inquiries, account maintenance, and issue resolution while maintaining high levels of professionalism and empathy.
If you have strong communication skills, problem-solving abilities, and experience in customer service, this is an excellent opportunity to build your career with one of the world’s leading financial institutions.
About Bank of America
Bank of America is a global leader in banking and financial services, committed to helping individuals and businesses achieve their financial goals. The company fosters a diverse and inclusive workplace, offering career growth opportunities, competitive benefits, and a commitment to community impact.
With a strong emphasis on customer experience, fraud prevention, and digital banking, Bank of America continues to innovate while supporting the communities it serves.
Key Job Details
- Job Title: Client Services Representative – 1st Shift
- Location: Tampa, Florida; Jacksonville, FL and Chandler, AZ (In-office)
- Employment Type: Full-time
- Job Category: Banking / Customer Service
- Shift: 1st Shift (United States of America)
- Hours Per Week: 40
- Travel Required: No
Key Responsibilities
- Handle inbound customer interactions from clients, branch offices, and banking centers.
- Navigate multiple applications and tools to provide accurate and complete information.
- Manage complex and escalated account inquiries with professionalism and efficiency.
- Authenticate clients and ensure strict adherence to bank policies and security protocols.
- Guide clients toward self-service and online banking solutions for convenience.
Required Qualifications
- High School Diploma / GED / Secondary School or equivalent.
- Strong communication skills with an ability to handle sensitive financial data.
- Ability to multitask and navigate multiple systems efficiently.
- Excellent problem-solving and critical-thinking skills.
- Comfortable working in a fast-paced, high-volume environment.
Desired Qualifications
- Experience in a call center or financial services/banking environment.
- Previous experience in a customer service role handling complex queries.
- Familiarity with account management, risk management, and CRM tools.
Why Join Bank of America?
- Career Growth – Build a future with a globally recognized financial institution.
- Competitive Pay & Benefits – Receive comprehensive health, wellness, and financial security benefits.
- Work-Life Balance – Structured shifts, PTO, and career development opportunities.
- Training & Development – Continuous learning and skill-building support.
- Diversity & Inclusion – Be part of a workplace that values diverse perspectives.
Apply Now
If you are ready to take your customer service career to the next level, apply now for the Client Services Representative – 1st Shift role at Bank of America in Tampa, Florida.
Disclaimer
This job post is directly related to a position offered by Bank of America. As a freelance recruiter, I may receive a referral commission for successful placements through my link, but this applies only to certain positions. Please ensure you apply directly through the official Bank of America careers page for further steps.
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